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Getting Started
Getting Started

If you are just starting to plan your vacation and are finding yourself in need of some guidance, we have put together a list of things that you can prepare when planning your trip.

  1. What are your dates and are they flexible?

    Knowing what days you prefer and whether your dates are flexible or not can save a great deal of time. If you're not sure, our agents will be more than happy to help you choose the perfect season for your budget.

  2. How many people are you traveling with?

    When it comes time to start looking for availability, knowing how many people you have is one of the most important factors. Having this information ahead of time will make finding the perfect property that much easier, as it affects sleeping arrangements and pricing. Being ready with this information will speed up the process.

  3. Do you have pets?

    We have a select number of properties that offer pet-friendly rooms for a fee. They are in high demand, so make sure that you mention your pet to your agent right away. Forgetting to mention your pet can lead to difficulties with your booking.

  4. Is accessibility an issue?

    Not all of our rental properties are accessible to people with mobility issues; however, many are. Be sure to mention any mobility essentials to your agent so that they can ensure that your vacation is perfect and fits your needs.

  5. Where do you want to be?

    Telling your agent where you hope to be within the resort is an important detail to include prior to booking. Properties can be on the mountain and in the village, so knowing what you prefer before hand will help us narrow down your options.

  6. Will you need parking?

    Not everyone travels by air, so if you are planning on driving to the resort or renting a vehicle, be sure to ask about parking at your property. Many places only have 1 parking space available (if any at all), and tall vehicles can lead to problems as most underground parking lots have low clearance. If you will be parking, be sure to ask your agent about the parking configuration.

  7. Did you know we offer shuttle services?

    In almost every situation we offer shuttle services or airport pick‐up. When you book with us, be sure to mention if you’d like one of these services so that your transition from airport to resort is pre-planned and stress-free. In some cases, resorts provide shuttles to lifts as well. Ask your agent for more details.

  8. What else can we help you with?

    We can arrange travel insurance, equipment rentals, ski/snowboard lessons, discounted lift tickets, and anything else you may need on your vacation! We can also connect you with specialty services such as daycare, catering, and grocery delivery services – ask your agent for more details.

Travel Advice

Travelling is fun and exciting, but things can go wrong. Here are a few things to think about to make sure all of your bases are covered in case something doesn't go your way.

  1. Have your travel documents ready in advance.

    If you’re leaving the country, make sure that your passport, visas, and insurance papers are valid and safe. It is always a good idea to photocopy your passport and other ID and keep them in your suitcase, leave them with a trusted friend, or email them to yourself. If the worst-case scenario does happen, you will be prepared, hopefully getting you home as soon as possible.

  2. Non-travel paperwork.

    If you or someone you’re traveling with is bringing a child with split parents (be it a divorce or one parent is staying home) make sure that the parent who isn’t coming has given written documentaion stating that it’s okay for the child to travel out of the country.

    If you are bringing prescription drugs, photocopy your prescription or get a letter from your doctor explaining that you have these drugs legally. It’s very rare that these issues come up, but if they do it’s best to be prepared.

  3. Back it up!

    If you’re bringing a laptop or tablet that has important information on it, back it up before you leave home. Anything could happen.

  4. Buy insurance.

    Travel insurance is worth having, especially for big trips that are non-refundable. For more on what travel insurance does for you, read about it here.

  5. Let your credit card company know you're traveling.

    One of the ways credit card companies monitor for fraud is by monitoring any spending that isn't within your usual region/spending pattern. This is a great security feature, however, often times it leads to your card being frozen abroad. Avoid the hassle and let your credit card company know what your travel plan is. They'll appreciate you giving them the heads up, and you'll appreciate having a working card.

  6. Utilize your Government resources:
    • CanadaTravelling Abroad
    • United StatesTravelling Abroad
    • UKTravelling Abroad
    • For other countries – Check out your government's website and find your travel tools and resources.
    • It's also a good idea to write down your government's contact information (embassy, consulate, etc) and leave it in your suitcase or carry-on. The chances of you needing it are miniscule, but it's always better to be prepared for anything.
  7. Airplane Tips:
    • Never check your toothbrush, precription medications, or anything you absolutely must have on hand at all times. Baggage can get lost, and though most airlines get your bags to you within a couple of days, that's too long to go without medication and clean teeth.
    • Confirm that your airline can accomodate your winter gear before your scheduled departure. Many airlines will accept ski/snowboards, however, there might be an additional charge or they might require advanced notice.
    • Pack an extra change of clothes in your carry on.
    • Check the airline guidelines in advance to make sure that you know and understand what's prohibited on the plane.
    • Arrive early! For international flights, it's suggested to be at the airport 3 hours in advance. This allows for delays like long lines, busy security, etc. Many airlines start boarding international flights 30 minutes before the scheduled departure, so being at your gate and ready to go is important.
  8. Don't forget:
    • First Aid Kit.
    • Charging cables (phone, camera, laptop) and a charging adapter if traveling to a country with different plug-ins.
    • Extra memory card.
    • Sunscreen (even on ski trips).
    • Cash (if going to another country, have some local currency). Not everywhere accepts credit cards.
    • Make arrangements for pets if they're staying home. Pet-sitters or fish-feeders are important.
    • Turn down the home thermostat/air conditioner.
    • Extra glasses or contact lenses.
    • Hand sanitizer.
    • Turn roaming off on your phone or buy a travel pack. Your mobile service provider will have more information on your options.
    • All your gear – goggles, gloves, socks, helmets, etc.
    • A bathing suit if you have access to a pool or hot tub.
    • ID – passport, driver's licence, health insurance, etc.