Booking policies change on an individual property basis. Please refer to the property you are interested in for further details.
The Lodging Company Reservations Ltd. is committed to protecting the privacy of your personal information. We take great pride in the relationships we have developed with our clients. We are committed to maintaining these relationships by treating the personal information we obtain from our clients with care and respect. We have developed this policy and related procedures to comply with the Personal Information Protection Act.
Personal Information We Collect
Only the information we receive from you during the process of booking a reservation with one of our reservation agents is kept and stored by The Lodging Company Reservations Ltd. This information may include such details as your name, your physical address, and your email address. We also keep information about your transactions with us and third parties such as the hotels and property management companies we've partnered with.
We may combine information you have provided to us on our web site and information you have provided to us offline, and we may store this information together in a profile we create and keep on your behalf. This profile enables us to better understand and meet your needs when using our services.
How The Lodging Company Reservations Ltd. Uses the Information Collected
The Lodging Company Reservations Ltd. may use the information provided by you for one or more of the following purposes:
- to contact you about your reservation
- to contact you with details of other products and services that are offered by The Lodging Company Reservations Ltd.
- to contact you with details of other products and service that are offered by a Division of The Lodging Company Reservations Ltd.
- to respond to your inquiries about your reservation and other services
- to meet legal, security and regulatory requirements
- to understand your needs and preferences and to offer products and services to meet those needs
Other Information Collected
When you view our web site by linking from another web page we may store the name of that originating web page for purposes of internal administration. Also please note that any contact with The Lodging Company Reservations Ltd., either online, by email, or by telephone is recorded for security and servicing purposes.
Disclosure of Your Personal Information
The Lodging Company Reservations Ltd. does not sell your personal information to outside marketers or advertisers. We disclose your information to third parties for the purpose of completing your reservation with us, providing services to you and for the purposes of associated administration.
Third parties to whom we will disclose your information may include hotel operators, property management companies and other travel service providers whom we have retained to provide services to you. We may also provide your information to a third party credit card processing company that will use your information in settling your account with your bank or card issuer. These companies are only authorized to use the personal information we share with them for the purpose of delivering the service we hire them to provide.
If you purchase a cancellation or travel insurance policy to cover any aspect of a product purchased through The Lodging Company Reservations Ltd., and you subsequently make a claim to the insurer under that policy. The Lodging Company Reservations Ltd. may provide information to the insurer, if requested. Included but not limited to cancellation charges applicable to the particular product, or the date the reservation was canceled by you, or the date of any other relevant event giving rise to coverage under the policy.
Protection of Personal Information
We want you to feel comfortable about using our services and we are committed to protecting the information we collect from our clients. The Lodging Company Reservations Ltd. have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you share with us. Only authorized employees are permitted to access personal information and they do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent an unauthorized person from gaining access to your information.
Storage of Credit Card Information
Your credit card number is used to process any debits incurred from purchasing any of the services provided by The Lodging Company Reservations Ltd. This could mean that in some cases this would require the storage of your credit card number for the purposes of completing the transaction. The credit card number is passed through to our credit card processing company for validation and debit. Once full payment of the reservation is complete your credit card information is appropriately disposed of.
Links to Third-Party Web Sites
The Lodging Company Reservations Ltd., its employees, contractors, agents, and owners are not responsible for the privacy policies or content of any web site which it may link to; and as such a link is not an endorsement of the site's content/policies and/or services.
Changes to the Policy
Consent to the Policy
Accessing your Personal Information Held by The Lodging Company Reservations Ltd.
We establish and maintain a file of personal information about each customer of The Lodging Company Reservations Ltd. Only The Lodging Company Reservations Ltd. employees, agencies and advisers who need access to your file in the course of their duties will be given access to it.
You have the right to access your file and to request rectification of any personal information in it that may be obsolete, incomplete or incorrect. You may do this by calling in and speaking with a Lodging Company representative, or by emailing firstname.lastname@example.org.
We will take steps to validate the identity of any person making requesting information to ensure we do not provide information to anyone not authorized to receive it. We may use your personal information to do so.
The Lodging Company is the owner of the copyright, in accordance with the Copyright Act, in all materials and information found on this website unless otherwise stated. Materials and information on this website have been posted with the intent that it be readily available for employees and clients of The Lodging Company, and for public non-commercial use. This website and its content may not be copied, published, distributed, downloaded or otherwise stored in a retrieval system, transmitted or converted, in any form or by any means, electronic or otherwise, without the prior written permission of the copyright owner.
Photography, Graphics, and Multimedia
In many cases, this website uses multimedia including graphics, images, and visual materials with permission of third party copyright holders. Reproduction of such materials is not permitted.
Unless otherwise indicated, where The Lodging Company is the owner of the copyright in the materials or information, no copy may be reproduced, in part or completely by any means, without charge or further permission required from The Lodging Company.
This website (and materials on it) may not be copied and/or distributed for commercial purposes without prior written permission from The Lodging Company.