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Terms & Conditions
Best Rate Guarantee
Feel confident knowing that you will always get the best available rate when booking with The Lodging Company directly. We take pride in our rates and shop the competition regularly to ensure we are advertising the best price at all times. If you do encounter a lower rate for the exact same room type in the same property prior to, or within 24 hours of booking your stay, simply email us at bestrate@lodgingcompany.com with a link to the web page displaying the lower rate. If we can't match the advertised price including taxes, we'll refund your stay! We do not match against “direct from owner” properties. We appreciate your business!
Booking Policies

Cancellation Policies

Cancellations received in writing more than 45 days prior to arrival will receive a full refund less the 30% deposit paid at the time of booking. Modifications to the reservation made more than 45 days prior to arrival may be possible and are subject to an administration charge of $100, which is waived in the case of an upgrade.

Cancellations received in writing 45 days or less prior to arrival are subject to forfeiture of all monies paid/received. Modifications to the reservation made 45 days or less prior to arrival may be possible and are subject to an administration charge of $100, which is waived in the case of an upgrade. Modified reservations are non-refundable. A reduction in nights will be considered a cancellation and subject to the cancellation policies contained herein.

Deposit Policies

A deposit of 30% of the total monies including taxes and service charges is due at the time of booking a reservation. Prices and room availability are not guaranteed until deposit is received. The balance of payment is due 120 days prior to arrival. Any interest earned on deposit is for the benefit of The Lodging Company Reservations Ltd. when applicable. If all Balance Due payments are not received by the due dates given on this Confirmation, this reservation will be considered cancelled under the terms and conditions provided herein and are subject to the following cancellation policies. Reservations made 120 days or less prior to arrival require full payment at the time of booking.

Reservations require presentation of a valid credit card upon check-in for security deposit. A pre-authorization may be required.

Force Majeure

The Lodging Company Reservations Ltd. will not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to you or your travelling companions or other group members resulting from events beyond our or a supplier's reasonable control. This would include, but not be limited to, acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, snow conditions, lift closures, road closures, floods, or acts or restraints imposed by government authorities.

The Lodging Company Reservations Ltd. reserves the right to transfer clients to an equivalent accommodation at its discretion, or if the reserved property becomes unavailable, therefore we cannot guarantee specific unit codes at all times. In all cases prior notification will be given to clients, but in some instances may not be possible. The availability of certain properties may change after booking due to circumstances out of our control.

The above policy may not apply to some units. Full Cancellation and Payment Policy as it applies to the unit in question will be disclosed prior to booking. Minimum night stays and minimum age requirements may apply.

Privacy Policy

The Lodging Company Reservations Ltd. is committed to protecting the privacy of your personal information. We take great pride in the relationships we have developed with our clients. We are committed to maintaining these relationships by treating the personal information we obtain from our clients with care and respect. We have developed this policy and related procedures to comply with the Personal Information Protection Act.

Personal Information We Collect

Only the information we receive from you during the process of booking a reservation with one of our reservation agents is kept and stored by The Lodging Company Reservations Ltd. This information may include such details as your name, your physical address, and your email address. We also keep information about your transactions with us and third parties such as the hotels and property management companies we've partnered with.

We may combine information you have provided to us on our web site and information you have provided to us offline, and we may store this information together in a profile we create and keep on your behalf. This profile enables us to better understand and meet your needs when using our services.

Your sharing of information with us about other people implies that you have direct consent by that party to provide the information to us and consenting to our use of this information for business purposes. It is your responsibility to obtain the consent of other individuals prior to providing us with their personal information and travel preferences. Information about other people you choose to share with us will be stored and used for necessary business purposes outlined elsewhere in this privacy policy.

How The Lodging Company Reservations Ltd. Uses the Information Collected

The Lodging Company Reservations Ltd. may use the information provided by you for one or more of the following purposes:

  • to contact you about your reservation
  • to contact you with details of other products and services that are offered by The Lodging Company Reservations Ltd.
  • to contact you with details of other products and service that are offered by a Division of The Lodging Company Reservations Ltd.
  • to respond to your inquiries about your reservation and other services
  • to meet legal, security and regulatory requirements
  • to understand your needs and preferences and to offer products and services to meet those needs

Other Information Collected

When you view our web site by linking from another web page we may store the name of that originating web page for purposes of internal administration. Also please note that any contact with The Lodging Company Reservations Ltd., either online, by email, or by telephone is recorded for security and servicing purposes.

Disclosure of Your Personal Information

The Lodging Company Reservations Ltd. does not sell your personal information to outside marketers or advertisers. We disclose your information to third parties for the purpose of completing your reservation with us, providing services to you and for the purposes of associated administration.

Third parties to whom we will disclose your information may include hotel operators, property management companies and other travel service providers whom we have retained to provide services to you. We may also provide your information to a third party credit card processing company that will use your information in settling your account with your bank or card issuer. These companies are only authorized to use the personal information we share with them for the purpose of delivering the service we hire them to provide.

If you purchase a cancellation or travel insurance policy to cover any aspect of a product purchased through The Lodging Company Reservations Ltd., and you subsequently make a claim to the insurer under that policy. The Lodging Company Reservations Ltd. may provide information to the insurer, if requested. Included but not limited to cancellation charges applicable to the particular product, or the date the reservation was canceled by you, or the date of any other relevant event giving rise to coverage under the policy.

Protection of Personal Information

We want you to feel comfortable about using our services and we are committed to protecting the information we collect from our clients. The Lodging Company Reservations Ltd. have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you share with us. Only authorized employees are permitted to access personal information and they do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent an unauthorized person from gaining access to your information.

Storage of Credit Card Information

Your credit card number is used to process any debits incurred from purchasing any of the services provided by The Lodging Company Reservations Ltd. This could mean that in some cases this would require the storage of your credit card number for the purposes of completing the transaction. The credit card number is passed through to our credit card processing company for validation and debit. Once full payment of the reservation is complete your credit card information is appropriately disposed of.

Cookies

A cookie is a piece of information in the form of a very small text file that is placed on a web site user's hard drive. A web site server, which is basically the computer that operates a web site, generates this text file and defines the information it contains. The server uses this information whenever the user visits the web site. Information tracked with cookies is used to improve the browsing experience such as facilitating relevant content and reducing duplication of data entry. Cookies can not read the information stored on the hard drive and only contain the information the user discloses to the web site. The Lodging Company Reservations Ltd. use cookies to measure site usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information.

Links to Third-Party Web Sites

The Lodging Company Reservations Ltd., its employees, contractors, agents, and owners are not responsible for the privacy policies or content of any web site which it may link to; and as such a link is not an endorsement of the site's content/policies and/or services.

Changes to the Policy

Any changes to the Privacy Policy will be made to this page. The changes only apply to the personal information we collect after we have posted the revised policy. Your continued use of this site will constitute your agreement to the changed Terms and Conditions of using this site.

Consent to the Policy

By disclosing your personal information to us using this web site, over the telephone, in writing or in person with a reservation agent of The Lodging Company Reservations Ltd. or one of our affiliates you consent to the collection, storage and processing of your personal information by The Lodging Company Reservations Ltd. as stated in this Privacy Policy. If you do not consent to the collection and storage of your information as described in this policy, you should not use our sites.

Accessing your Personal Information Held by The Lodging Company Reservations Ltd.

We establish and maintain a file of personal information about each customer of The Lodging Company Reservations Ltd. Only The Lodging Company Reservations Ltd. employees, agencies and advisers who need access to your file in the course of their duties will be given access to it.

You have the right to access your file and to request rectification of any personal information in it that may be obsolete, incomplete or incorrect. You may do this by calling in and speaking with a Lodging Company representative, or by emailing privacy@lodgingcompany.com.

We will take steps to validate the identity of any person making requesting information to ensure we do not provide information to anyone not authorized to receive it. We may use your personal information to do so.